Maintenance and patching
See how a report can distinguish servers, desktops and portable computers, identify exceptions and connect them to follow-up.
RDA service workflows
IT Systems
The systems behind our work are in place: monitoring, protection, maintenance, documentation and coordinated follow-through. Explore what each function does and the operating result it supports.
How Technology Works Together
A single request can depend on people, approvals, applications, identity, networks and recovery. Follow three practical examples to see why the functions below belong in a coordinated IT department.
Explore the connectionsWe watch these things so you don't have to.
RDA's IT Systems connect information, monitoring and people with the work that needs attention. The systems operate now. We are developing how their results are presented on this website so visitors can see what that oversight accomplishes.
These previews show the reporting format to expect. Example figures are labeled illustrative; a measured report needs a defined period, included population and a checked source. Coverage follows each organization's agreement and environment.
Network visibility
Show the devices and services being observed, changes that matter and the responsible next action.
Security follow-through
Connect a signal to its review, escalation and resolution. Counts have meaning when their coverage and handling are understood.
Information you can interpret
Keep the source, calculation and reporting period visible, then use the result to decide what needs attention.
Public pages explain the functions and provide report examples. Client-specific results, detailed reports, procedures and full reference materials belong in approved member or client resources.
84 functions
Management
Management servicesManagement Operations
- Endpoint protection and responseEndpoint protection, threat investigation and response for the devices in the agreed service scope.
- Email protection and security awarenessEmail filtering and security-awareness activities identified in RDA’s stack, with product and license scope recorded separately.
- Security monitoring and escalationSecurity-event monitoring, collected log sources and the handoff between the monitoring provider and RDA.
- Secure DNS and web filteringSecure DNS protection against malicious destinations, alongside content filtering and acceptable-use policies for the network and device paths in scope.
- Governance, risk and control evidenceControl assessments, responsibility tracking and organized evidence for the agreed governance scope.
- Endpoint monitoring, patching and scriptingRemote monitoring, patching, inventory and approved automation for endpoints in the agreed service scope.
- Service requests, assignments and work recordsRDA’s service-ticket workflow connecting client requests, monitoring alerts, assigned work and validated outcomes.
- IT documentation and knowledge recordsMaintained IT and OT records, configuration relationships, change documentation and the support knowledge base.
- Controlled documents and document workflowsDocument automation and controlled document changes, with the actual workflow engine identified separately.
- Remote support sessionsAuthorized remote support tied to a named technician, an approved request and a documented result.
- Change planning and approvalProposed service changes recorded with impact, authorization, implementation steps, rollback and acceptance.
- Configuration and baseline recordsOwned configuration records and approved baselines used to compare intended settings with the operating environment.
- Mobile and device managementEnrollment, configuration and lifecycle management for supported mobile and desktop devices, within the selected platform and license scope.
- Threat intelligence and exposure prioritizationReviewed vulnerability and threat information used to prioritize relevant exposure and investigation work.
- Technical and compliance trainingRole-based training connected to RDA procedures, practical exercises and evidence that the assigned work can be carried out.
- Project planning and collaborationShared project plans, decisions and schedules that connect technical work to accountable delivery and acceptance.
- Supplier and administration portal coordinationSupplier relationships and administration portals used to coordinate authorized client service, support and delegated access.
- Technical documentation workflowRDA technical documents prepared from current service information, verified by an accountable reviewer and maintained through changes.
- Threat hunting and investigationThreat investigation using relevant telemetry to review suspicious activity, test hypotheses and coordinate documented follow-up.
User Management
- Multifactor sign-in verificationAdditional sign-in verification for supported accounts and applications, with enrollment, recovery and exceptions controlled.
- Credential storage and sharingProtected credential records and controlled sharing for approved people and service responsibilities.
- External identity federationSign-in through an approved external identity provider, with application trust, identity assurance and recovery responsibilities defined.
- Cloud identity and access administrationCloud identities, application access and administrative roles with accountable lifecycle management.
- Conditional access controlsContext-based access policies for supported identities and applications, with policy coverage, licensing and emergency access defined.
- Privileged account governanceOwnership, approval and review of administrative accounts and sensitive access across the services in scope.
- Local administrator credential managementControlled management of local administrator credentials, with authorized retrieval, rotation and review for supported devices.
- Temporary privilege and secret accessApproved time-limited elevation and sensitive-secret access, with access decisions, expiry and review recorded.
- Phishing-resistant authenticationAuthentication methods designed to resist fraudulent sign-in destinations, with enrollment, application compatibility and recovery managed together.
Data Management
- Backup and restore operationsBackup jobs, protected workloads and restore validation for the agreed data-protection service.
- Offsite backup storageoffsite cloud storage used as an offsite backup destination, with the backup engine documented as a separate dependency.
- Recovery planning and orchestrationDocumented recovery plans, readiness checks and controlled execution for supported recovery workloads.
- Local backup storageThe local storage platform local storage or repository role, with the installed backup application and hardware recorded in the technical configuration.
- Hosted storage and recovery servicesHosted storage and offsite recovery dependencies, with location, access boundaries and provider responsibilities defined for each service.
- Long-term data archivingLong-term retention with documented retrieval times, access controls, disposition rules and service costs.
- Device storage encryptionEncryption of supported device volumes with protected recovery information and verified coverage.
- Cloud application data backupBackup and restore of selected cloud application data, with protected workloads, retention and restore permissions defined.
- Information classification and data loss controlsInformation classification, supported data-loss controls and retention policies for the information and workloads assigned to RDA.
Security Management
- Vulnerability assessment and validationAuthorized vulnerability scanning and remediation validation, connected to RDA’s risk and service workflows.
- Security and compliance requirementsApplicable security, privacy and assurance requirements translated into owned controls and evidence for the agreed organization and service scope.
- Cloud configuration assessmentAssessment of cloud settings against an approved baseline, with permissions, supported workloads and exceptions defined before scanning.
- Configuration compliance scanningAuthorized checks of supported system configurations against a selected technical baseline.
- Incident coordination and response recordsIncident timelines, responsibilities and response decisions. The inventory’s incident applications still require identification before native reporting capabilities can be specified.
- Certificate issuance and authenticationCertificate issuance, renewal, trust and revocation for the internal services and access methods in scope.
- Sender domain authenticationPublic domain authorization and message-signing policies that help receiving systems evaluate mail claiming to use the organization’s domains.
- Web application traffic protectionProtection and monitoring of supported web application traffic, with managed routing, rules, review and provider coordination.
Software
Software servicesLine-of-Business Software
Software Development
- Administrative scriptingApproved scripts used for repeatable administration, with scoped permissions, recorded versions and validated results.
- Source control and release reviewSource control and release review connecting version history, approved changes, testing and deployment records.
- Secure development validationSecurity checks for source code, dependencies and applications within the development and release workflow.
Artificial Intelligence
- Documentation and workflow assistanceAssisted drafting and workflow analysis with accountable human validation before an output is adopted or used.
- Service desk assistanceAssistance with service-record summaries and proposed support work, with technician verification before a result is adopted.
Commercial off-the-shelf software (COTS)
- Spreadsheet analysis and reconciliationStructured analysis of approved source data with checked calculations, controlled versions and accountable acceptance.
- Reporting and data validationOperational reporting and validation of configured data sources, transformations and published measures.
Cloud-Based Applications
- Government cloud service administrationAdministration of the selected government cloud environment, with service availability, contractual scope and responsibility boundaries confirmed for that environment.
- Cloud tenant administrationCloud tenant settings, service ownership, licensing and administration across the workloads in scope.
- Email service administrationMailbox, mail-flow and service administration with controlled delegation, delivery validation and lifecycle ownership.
- Meetings and team collaborationApproved team workspaces, messaging and meetings with managed membership, sharing and information ownership.
- User file storage and synchronizationManaged user file storage, synchronization and sharing with ownership, recovery and offboarding requirements.
- Domain registration and public name servicesBusiness domain registration and public name records with protected administration, renewal ownership and controlled changes.
- Website hosting and certificate operationsWebsite hosting, domain dependencies, transport certificates and recovery responsibilities with controlled release and service validation.
Hybrid Cloud
- Directory synchronizationSynchronization of selected identity objects and attributes between directories, with a defined source of authority.
- Cloud storage servicesApproved cloud storage with defined access, data placement, retention, cost and recovery dependencies.
Software Integration
- Workflow automationApproved low-code workflows that connect triggers and actions to a verified business result.
- Private assistance and application integrationRDA application and assisted-workflow integration connecting approved information, interfaces and human review.
Network
Network servicesNetwork & Infrastructure
- Network monitoring and device visibilityNetwork monitoring, SNMP-based visibility and the configured monitoring sources in the agreed environment.
- Site-to-site and remote-access VPNSite-to-site and remote-access VPN services, with the gateway, client and access requirements documented for each deployment.
- Wireless surveys and coverage analysisMeasured wireless site surveys and coverage records used to assess an agreed location and its wireless requirements.
- Directory services and domain identityOn-premises directory services, including directory health, account changes and configured security auditing.
- Automatic network addressingAutomatic assignment of network addresses and approved client options within documented network segments.
- Internal name resolutionInternal hostname and service resolution with owned zones, approved forwarding and controlled record changes.
- Shared files and namespace servicesShared file access and supported namespace or replication services, with defined data owners and recovery dependencies.
- File capacity and content controlsFile-server quotas, supported file screening and classification rules applied to agreed storage locations.
- Time synchronizationConsistent time across systems using approved time sources and monitored synchronization status.
- Print services and queue managementManaged printer connections, queues and supported drivers with controlled access and practical user support.
- Firewall protection and network segmentationControlled traffic between network zones and external services, with approved rules, supported security inspection and tested boundaries.
- Virtual network segmentationVirtual switch and server network separation aligned with the physical network and firewall design.
- Wired switching and access networksActive RDA wired switching services, including access ports, trunks and device connectivity. Model-specific features depend on the deployed hardware and operating system.
- Wireless access networksManaged wireless connectivity with approved network names, authentication, segmentation and access-point coverage.
- Internet connectivity and provider coordinationBusiness internet service with documented circuit details, edge dependencies, provider responsibilities and fault escalation.
- Satellite connectivitySatellite internet connectivity with defined equipment, service coverage, network handoff and continuity expectations.
- Network access authenticationCentral authentication and access decisions for supported network devices, wireless services or remote-access connections.
- Virtual machine platform operationsOperation of virtualization hosts, guest workloads and their infrastructure, access and recovery dependencies.
- Endpoint and server platform standardsSupported operating-system and device standards covering lifecycle, configuration, management and service acceptance.
Voice & Communications
- Cellular connectivity and account servicesCarrier connectivity, account access and support coordination for approved mobile services and equipment.
- Hosted voice and call servicesHosted calling services with owned numbers, approved call routing, user access and documented connectivity dependencies.
No matching functions. Try another term or clear the search.