Edgartown,
Massachusetts
Our Edgartown service center has people based on the island providing 24/7 support for Martha's Vineyard. Regional service, remote support, our development lab and data center support the work behind each location.
SINCE
1992
On Martha's Vineyard, around the clock
The Edgartown service center serves Martha's Vineyard. Having people based on the island matters when the work needs an on-site presence, familiarity with the environment or coordination with the people using the systems.
Island support is backed by the wider RDA team and technical resources. Remote investigation, application work, infrastructure responsibilities and provider coordination stay connected to the same service plan.
Local knowledge with continuity behind it
Knowledge about a client's systems needs to be maintained within RDA and within the client organization. Current records, cross-training and prepared handoffs help the work continue when people or responsibilities change.
Existing clients should continue to use their established support and escalation arrangements. Those arrangements connect an urgent need to the people responsible for the next action.