Management Operations
Planning and coordinating the technology environment and the work required to keep it operating.
Explore Management OperationsManagement · Software · Network
RDA Service Areas
People, processes and technology brought together through thirteen service areas. Explore how RDA can support your organization.
Management
Organizational operations, users, information and security.
User Management
Managing the full identity lifecycle, privileges, service accounts, onboarding, offboarding and accountability.
Explore User ManagementData Management
Managing organizational information through access, protection, recovery, classification, handling, encryption and retention.
Explore Data ManagementSecurity Management
Coordinating the technical and operational controls used to protect facilities, identities, systems, communications and data.
Explore Security ManagementSoftware
Applications, development, AI, cloud services and integration.
Line-of-Business Software
The specialized applications an organization depends on to perform its core work.
Explore Line-of-Business SoftwareSoftware Development
Purpose-built development that fills the gaps between commercial applications and real business requirements.
Explore Software DevelopmentArtificial Intelligence
AI tools and integrations governed as part of the broader application environment.
Explore Artificial IntelligenceCommercial off-the-shelf software (COTS)
The productivity and commercial applications used across the organization.
Explore Commercial off-the-shelf software (COTS)Cloud-Based Applications
Administration and support for the browser-based services and tenants the organization depends on.
Explore Cloud-Based ApplicationsHybrid Cloud
The bridge between on-premises systems and cloud platforms.
Explore Hybrid CloudSoftware Integration
The connections, interfaces and exchanges that let independent systems work together.
Explore Software IntegrationNetwork
Infrastructure, voice and communications.
Network & Infrastructure
The physical and logical technology foundation: facilities, connectivity, servers, endpoints, audiovisual systems and related infrastructure.
Explore Network & InfrastructureVoice & Communications
The voice environment from carriers and equipment through routing, recording, paging, radio and failover.
Explore Voice & CommunicationsThirteen areas. One operating model.
RDA connects management, software and network through high-level service ownership.
Planning and service guidance
Service areas describe the work. The arrangement assigns the roles.
These thirteen service areas remain the common structure for planning, budgets and service records. As the outsourced IT department, RDA coordinates the complete set of departmental roles. In a hybrid arrangement, we support the roles assigned to us alongside your own people and providers.