Keep your people connected.
RDA manages voice and communications around your organization's daily operations. We coordinate providers, equipment and call handling, manage changes and plan for continuity as your communication needs change.
Voice service areas
Providers, communications, equipment, recording and call routing are managed around your workflow, priorities and continuity needs.
Providers
We coordinate service arrangements with your communications providers and manage the details that affect daily operations. Changes and support issues are followed through with the organizations involved.
Communications
We plan and manage communications around how your people need to reach one another. Existing services, coverage and continuity needs guide changes as your organization grows.
Equipment
Communications equipment is selected, configured and maintained around the people and services it supports. We coordinate it with the rest of the environment throughout its lifecycle.
Recording
We manage recording around your operational, retention and access requirements. Configuration and ongoing administration keep the service aligned with its intended use and applicable requirements.
Call Routing
We organize call handling around your workflow, priorities and availability. Routing is maintained as people and responsibilities change so calls reach the appropriate person or service.
Voice in practice
Voice and communications depend on providers, equipment, call handling, recording requirements and continuity plans. We consider those parts together so people can reach the appropriate person or service.
We start with how calls and messages support your work. Existing services, coverage, staff responsibilities and availability guide the service arrangements and changes we recommend.
Provider coordination, number porting, extensions, call trees, hunt groups and forwarding need current records and clear ownership. We maintain the configuration as people, locations and responsibilities change.
Equipment, recording and voicemail are managed around operational, retention and access requirements. Failover and recovery planning consider the providers, network connections, power and other services the voice environment depends on.
We coordinate approved changes with your staff and providers, document the result and check call handling and continuity arrangements against the agreed requirements.
Planning and service guidance
Voice behind the work
Five service areas connect providers, communications, equipment, recording and call routing.
