One coordinated
IT department.
RDA SoftNet has been building long-term client relationships since 1992. We work with or as the IT department, coordinating management, software, network, vendors, security, and operations around what the organization actually needs.
SINCE
1992
What is different about RDA
Work with or as your IT department
We can operate alongside internal staff, fill gaps, coordinate specialist vendors, or function as the outsourced IT department.
Vendor-neutral by design
The objective is the right fit for the organization. Technology, vendors, and products are evaluated against requirements rather than inventory that needs to be sold.
Process before product
Technology decisions are tied back to people, workflow, operations, risk, budget, compliance, and the real business or public-service objective.
Long-term involvement
RDA stays involved after the installation: operations, documentation, training, lifecycle planning, security, recovery, and continuous improvement.
How the pieces stay connected
The Service Matrix defines what RDA manages. The operating model connects that scope to repeatable workflow, the technology stack, security and compliance controls, evidence, lifecycle planning, and budget.
Service Matrix → Workflow → Tech Stack → Controls → Evidence → Lifecycle & Budget
This is the structure behind the day-to-day work and the long-term planning. It lets RDA connect technical operations to responsibility, risk, proof, and management decisions instead of treating each system as an isolated product.
Built Through Change. Serving Since 1992.
RDA began with software development and application support, moved into public safety in 1999, expanded municipal work around 2009, and continued growing into the connected Management, Software, and Network operating model used today.
The history behind the current RDA model
See how custom software, healthcare applications, networks, public safety, municipal technology, cybersecurity, cloud, communications, manufacturing, transportation, and long-term lifecycle planning became parts of one coordinated IT department.
Where the work fits
The RDA Service Matrix is the operating structure behind the website. Public pages show the high-level cost centers and service classes; internally, those continue down into detailed services, workflows, controls, evidence, and responsibility.
Manage
Management Operations, User Management, Data Management, and Security Management.
Open Manage →Software
Line-of-Business Software, Development, AI, Commercial Software, Cloud Applications, Hybrid Cloud, and Integration.
Open Software →Network
Network & Infrastructure plus Voice & Communications.
Open Network →Clients and environments
Municipal Government
Administration, operations, public service.
Public Safety
Police, fire, EMS, 911 and shared systems.
Construction
Projects, field operations and facilities.
Water & Utilities
Critical infrastructure and continuity.
Transportation
Facilities, communications, systems and mobility.
Manufacturing
Operations, production systems and resilience.
Offices
Danvers, Massachusetts
Serving clients throughout the North Shore and eastern Massachusetts.
Dover, New Hampshire
New Hampshire operations and regional support.
Edgartown, Massachusetts
Martha's Vineyard and island client support.
Regulated environments
RDA supports organizations working with requirements and frameworks including NIST, CJIS, CMMC, PCI DSS, 201 CMR 17.00, CIS, and ISO-aligned controls as applicable to the client environment.