Local support with a wider reach
Our team works with additional specialists and resources through an established network of technology relationships. That gives RDA a global reach when the work calls for expertise beyond our own team.
About RDA SoftNet
One coordinated
IT department.
RDA SoftNet has built long-term client relationships since 1992. We work as your outsourced IT department or with your internal team, bringing Management, Software and Network responsibilities together around the work your organization needs to accomplish.
RDA
SINCE
1992
SINCE
1992
What is different about RDA
Working as or with your IT department
We support internal IT staff, provide additional expertise, coordinate existing vendors or serve as your IT department.
Responsibilities, operational decisions and access are defined with your team and adjusted as your needs change. Your organization retains ownership and organizational authority.
Vendor-neutral by design
The objective is the right fit for the organization. Technology, vendors and products are evaluated against requirements rather than inventory that needs to be sold.
Process before product
Technology decisions are tied back to people, workflow, operations, risk, budget, compliance and the real business or public-service objective.
Long-term involvement
RDA stays involved after the installation: operations, documentation, training, lifecycle planning, security, recovery and continuous improvement.
Our people and global resources
Knowledge that can carry forward
We develop our people through supervised work, cross-training and shared operational knowledge. We help clients prepare for gaps in their own teams and plan for changes in responsibilities.
Our people, training and succession planningRemote support connected to on-site work
Remote support lets us investigate, administer systems and coordinate with users and providers. When a task needs hands on equipment or a presence at the site, we connect that work to the same service records and support plan.
Temporary equipment when it is needed
Loaner equipment can help bridge an emergency while a repair or replacement is arranged. We review the task, available equipment, configuration and information-handling needs before putting a temporary device into service.
How the pieces stay connected
The service areas define what RDA manages. The operating model connects those responsibilities to workflows, supporting technology, security and compliance controls, evidence, lifecycle planning and budget.
Service Areas → Workflow → IT Systems → Controls → Evidence → Lifecycle & Budget
Together these elements connect daily operations to planning, accountability and informed decisions across the technology environment.
Built Through Change. Serving Since 1992.
RDA began with software development and application support, moved into public safety in 1999, expanded municipal work around 2009 and continued growing into the connected Management, Software and Network operating model used today.
The history behind the current RDA model
See how custom software, healthcare applications, networks, public safety, municipal technology, cybersecurity, cloud, communications, manufacturing, transportation and long-term lifecycle planning became parts of one coordinated IT department.
Our service areas
Thirteen primary service areas organize service delivery: four in Management, seven in Software and two in Network. Each connects to the people, processes and technology that support your organization.
Management
Management Operations, User Management, Data Management and Security Management.
Open ManagementSoftware
Line-of-Business Software, Development, AI, Commercial off-the-shelf software (COTS), Cloud Applications, Hybrid Cloud and Integration.
Open SoftwareNetwork
Network & Infrastructure plus Voice & Communications.
Open NetworkOrganizations we have served
For more than 30 years, RDA has provided IT management, software support and network services for public agencies, businesses and professional practices.
Today, our focus is on clients with demanding compliance requirements. We still enjoy an unusual project or a difficult problem that calls for some imagination. We are proud to have taken on projects that looked impossible at the outset or that others said could not be done.
Municipal & Regional Government
Municipal government departments and regional planning districts.
Public Safety
Police, fire, EMS, emergency management and shared public safety systems.
Construction
Construction IT and project technology.
Water & Utilities
Water utilities, critical infrastructure and essential public services.
Transportation & Logistics
Airports, trucking companies, logistics providers and limousine services.
Manufacturing
Plastics and PVC compounding, automotive components and parts remanufacturing.
Food & Beverage Production
Fruit juice production, beverage manufacturing and bottled water brands.
Retail & Grocery
Retailers, grocery stores, butchers, specialty food shops, delis and prepared food businesses.
Wholesale
Wholesale distributors supplying retailers and other businesses.
Delivery
Grocery delivery and local delivery services.
Environmental & Waste Services
Hazardous and non-hazardous waste management companies and environmental services.
Healthcare & Wellness
Hospitals, health centers, doctors, dentists, chiropractors, fitness centers, gyms and martial arts schools.
Software & Hardware Companies
Extending software and hardware companies' capabilities with local and onsite IT support.
Security & Telecommunications
Security technology, secure communications and fiber telecommunications companies.
Restoration & Trade Contractors
Restoration, home improvement and electrical contractors.
Real Estate & Property Services
Real estate, property management, landscaping and commercial office cleaning businesses.
Signs & Graphics
Signage companies, banner printers and visual communications businesses.
Advertising
Advertising agencies and creative services for print and digital campaigns.
Legal & Justice Services
Law firms, legal service providers and district attorneys' offices.
Accounting & Financial Services
Accounting firms and financial services companies.
Education & Training
Universities, K-12 public schools and training councils.
Faith Organizations & Funeral Services
Churches, faith organizations, funeral homes and funeral service providers.
Hospitality
Inns, lodging businesses and bed and breakfasts.
Locations and capabilities
Dover, New Hampshire
Our service center supports southern New Hampshire, Maine and the region south to Boston.
Explore Dover: Regional service centerDanvers, Massachusetts
Our development lab supports software development, integration and testing before changes reach a client environment.
Explore Danvers: Development labSomerville, Massachusetts
Our data center is part of the infrastructure and technical resources supporting our work.
Explore Somerville: Data centerEdgartown, Massachusetts
Our island-based service center serves Martha's Vineyard, with people on the island providing 24/7 support.
Explore Edgartown: Martha's Vineyard service centerOne coordinated IT department
RDA works alongside internal staff or as the outsourced IT department.
Planning and service guidance
Compliance is ongoing work
Requirements need to become usable policies, procedures, training and operating responsibilities. RDA has developed client roadmaps that connect the starting point, required improvements, priorities and the evidence needed to show what has been done.
We help identify the requirements that apply, coordinate the work with the responsible people and keep controls, documentation and review connected to daily operations. Our experience includes environments using NIST, CJIS, CMMC, PCI DSS, 201 CMR 17.00, CIS and ISO-aligned requirements and controls, as applicable to the organization.
A framework name alone does not show that a requirement has been met. The work includes policy decisions, staff preparation, implementation, verification and follow-through as the environment changes.
Information and Contact
RDA is not currently accepting new clients. This website explains our services, operating model and approach, with contact information for existing clients, vendors and established relationships.
Prepared people before additional responsibilities
We focus on the responsibilities already accepted and prepare people before expanding what we take on. Training, supervised onboarding and continuity are part of that decision.