Software · Hybrid Cloud

Directory synchronization

Synchronization of selected identity objects and attributes between directories, with a defined source of authority.

Features and benefits

FeaturePractical benefit
Scoped identity synchronizationKeeps approved identity information aligned between connected environments.
Source and attribute mappingMakes ownership and transformation of synchronized attributes explicit.
Synchronization health and exceptionsHelps identify failed updates and records the correction of identity inconsistencies.

Evidence to retain

  • Synchronization scope, source of authority and mappings
  • Run status, object errors and change records
  • Joiner, change and removal propagation tests

The operating check

Trace an approved test identity change from its authoritative directory to the destination and confirm the expected removal behavior.

Follow the RDA workflow
RDA VISUAL GUIDE

Directory synchronization

Connect the service function to its practical benefit and a checked operating result.

Directory synchronization. Connect the service function to its practical benefit and a checked operating result.

Requirements → deployment → operation → validation

Document library

Requirements and security baseline

Directory synchronization Requirements and security baseline

Baseline alignment. Identity lifecycle and access safeguards selected for the agreed CIS IG. CIS IGs

  • Scoped identity synchronization: scope, supported systems and accountable owners
  • Source and attribute mapping: approved settings, access and dependencies
  • Synchronization health and exceptions: acceptance criteria, retention and exceptions
Deployment and control mapping

Directory synchronization Deployment and control mapping

  • Scope and ownership: Synchronization of selected identity objects and attributes between directories, with a defined source of authority.
  • Approved rollout and acceptance: Controlled pilot covering scoped identity synchronization and source and attribute mapping; acceptance test: trace an approved test identity change from its authoritative directory to the destination and confirm the expected removal behavior.
  • Applicable requirements mapped to configuration, validation evidence and approved exceptions
Client and user guide

Directory synchronization Client and user guide

  • Using scoped identity synchronization within the approved service scope
  • Recognizing failures and reporting a support request
  • User responsibilities, access limits and service acceptance
Technician training outline

Directory synchronization Technician training outline

  • Scoped identity synchronization: records, configuration and diagnostic checks
  • Source and attribute mapping: authorized administration and exception handling
  • Synchronization health and exceptions: validation, evidence and service handoff
RDA technician workflow

Directory synchronization RDA technician workflow

  • Identify and assess the requirement; plan the scope, accountable owner and required approvals
  • Implement and verify: Trace an approved test identity change from its authoritative directory to the destination and confirm the expected removal behavior.
  • Document the configuration and result; hand off operation, review exceptions and plan lifecycle changes
Portal and access training

Directory synchronization Portal and access training

  • Named operators, role boundaries and multifactor access where supported
  • Service identities, protected credentials and emergency access
  • Access approval, periodic review and removal
Training module template

Directory synchronization Training module template

  • Learning objectives and prerequisites: scoped identity synchronization: records, configuration and diagnostic checks
  • Authorized practical exercise: Trace an approved test identity change from its authoritative directory to the destination and confirm the expected removal behavior.
  • Knowledge check, observed result and instructor or responsible-owner sign-off
Basic installation and acceptance

Directory synchronization Basic installation and acceptance

  • Approved platform, owner, permissions and prerequisite checks
  • Controlled pilot covering scoped identity synchronization and source and attribute mapping
  • Acceptance test: Trace an approved test identity change from its authoritative directory to the destination and confirm the expected removal behavior.
Advanced deployment and changes

Directory synchronization Advanced deployment and changes

  • Extend scoped identity synchronization to additional approved scope
  • Change source and attribute mapping with impact review and rollback
  • Validate synchronization health and exceptions after an approved change
Technical configuration and integrations

Directory synchronization Technical configuration and integrations

  • Scoped identity synchronization: configuration and dependency records
  • Source and attribute mapping: supported interfaces and permission boundaries
  • Synchronization health and exceptions: diagnostic collection, retention and evidence export
Operational audit and checklist

Directory synchronization Operational audit and checklist

  • Coverage and operating checks: scoped identity synchronization: coverage, health and unresolved exceptions
  • Evidence sample: synchronization scope, source of authority and mappings; joiner, change and removal propagation tests
  • Review date and owner; pass or fail, exceptions, corrective action and retest evidence
Tabletop exercises

Directory synchronization Tabletop exercises

  • A required dependency or responsible provider becomes unavailable
  • An access or configuration change interrupts the service
  • Reported success conflicts with the observed business result
Response playbook

Directory synchronization Response playbook

  • Assess the affected scope, evidence and business impact
  • Authorize corrective action, escalation or rollback
  • Verify service recovery, retain evidence and update the baseline
Operational runbooks

Directory synchronization Operational runbooks

  • Validate scoped identity synchronization against the approved design
  • Investigate a failure affecting source and attribute mapping
  • Collect synchronization health and exceptions evidence and confirm service acceptance
Evaluation and lifecycle review

Directory synchronization Evaluation and lifecycle review

Selection and fit. Compare viable options against the business need, security requirements, existing systems and full operating cost. Record the reasons for the selection, the tradeoffs accepted and the conditions that would prompt a different choice.

Keeping the choice current. Follow supplier notices between scheduled reviews and reassess before renewal or a material change. Check ownership changes, renamed or retired products, subscription and licensing terms, pricing, capabilities and support commitments. Record the effect on security, data handling, integrations and service continuity. Assign an owner to approve adjustments or plan a transition, including data export and removal of access.

  • Measured service outcome and practical acceptance results
  • Supported scope, access, evidence availability and dependencies
  • Licensing or provider terms, maintenance effort and lifecycle cost