Complicated Processes.
Practical Technology.
Supporting or serving as your IT department, RDA coordinates Management, Software and Network services around your organization's people, workflows, priorities and budget. Defined responsibilities, established operating standards and daily operational accountability guide our service delivery. Security, continuity and compliance are built in throughout the technology lifecycle.
Technology aligned with your operations.
RDA keeps responsibilities clearly defined, vendors coordinated and technology aligned with your workflows, priorities and budget. We support daily operations and maintain a prioritized plan for ongoing maintenance, improvements and future needs.
Our service matrix connects management, software and network operations with planning, budgeting, cybersecurity and compliance. It provides a consistent structure for service delivery and daily operational accountability.
Management. Software. Network.
Three service families. One coordinated approach. Thirteen primary service areas: four in Management, seven in Software and two in Network. Each area connects to the detailed categories that guide service delivery.
Management
Planning, budgeting, vendors, projects, users, data, cybersecurity governance, compliance, documentation, training and operational oversight.
Explore Management
Software
Business applications, development, cloud applications, integration, automation, data, AI, reporting and the gaps between systems.
Explore Software
Network
Infrastructure, cabling, WAN/LAN, wireless, firewalls, servers, endpoints, audiovisual systems, monitoring, voice and communications.
Explore NetworkPrograms, Practices and IT Systems
Programs and Practices connect planning and daily operations. IT Systems organizes the Management, Software and Network categories that support service delivery.
The RDA approach
At RDA we focus on how technology affects your organization. We support your IT staff or serve as your IT department, providing the expertise to manage your technology and introduce new processes and systems. We help you make informed decisions based on your values, requirements and objectives, with your workflows, priorities and budget in mind.
The advantage of working with us is that we become part of your team. We get to know your people, your operations and your goals and stay involved in the day-to-day decisions that affect your technology. You get an unbiased opinion on the proper solutions. We have no hardware inventory to push or allegiance to a particular software vendor. By looking at your current requirements and future goals, we work to develop the best possible solution from what is proven in the industry. We are with you for the long term, bringing together the people, operational procedures, business processes and technology.
Since 1992 we have been building relationships with our clients, not because we can solve all of their problems, but because we will do what it takes to get IT done right. When additional services or expertise are needed, we bring in the right organization or people, manage the process and provide long-term management, support and planning as your organization's needs change.
Managing priorities and resources together.
Your team and RDA agree on responsibilities, operational decisions and the access needed to manage services properly. We adjust these arrangements as priorities and resources change. Your organization retains ownership and organizational authority.
The RDA Operating ModelThe RDA Operating Model
Organizations We Serve
RDA supports organizations where technology, people, workflows and vendors need to operate together. Our services connect daily operations with the planning, security and continuity those organizations depend on.
Municipal Government
Efficient operations. Stronger communities.
Public Safety
Technology that helps keep people safe.
Construction
Construction IT and project technology.
Water & Utilities
Reliable systems for critical services.
Transportation
Keeping people and communities moving.
Manufacturing
Operations, systems and continuity.
Regulated and compliance-driven environments
RDA incorporates security and compliance requirements into technology planning, design and daily operations, with controls, documentation and supporting evidence maintained throughout the lifecycle.
Technology aligned with your operations
People, processes and technology connected through defined responsibilities and coordinated service delivery.
Information and Contact
RDA is not currently accepting new clients. This website explains our services, operating model and approach, with contact information for existing clients, vendors and established relationships.
Contact information for existing clients, vendors and established relationships