Make the work easier to carry out
Understand the steps, approvals and information people need. Improve the process and connect the systems so work can move with fewer repeated entries and handoffs.
RDA SoftNet · Business processes. Practical technology.
We work as or with
your IT department.
RDA helps your organization accomplish more with the people, processes and technology you already have. We improve how work moves between people and systems, connect applications and infrastructure and reduce repetitive administrative work. As your outsourced IT department or alongside your internal team, we bring enterprise-level support, service and attention to the work you need to get done.
Technology that helps your organization move forward.
Build on what you already have
Use existing applications, equipment and knowledge where they meet the need. Bring in integration, automation or development when a real gap remains.
Keep progress connected to operations
Plan improvements around your priorities and budget, then support, document and review the result. Dependable daily operations give your people room to do their work.
Management. Software. Network.
Three service families. One coordinated approach. Thirteen primary service areas: four in Management, seven in Software and two in Network. Each area connects to the detailed categories that guide service delivery.
Management
Planning, budgeting, vendors, projects, users, data, cybersecurity governance, compliance, documentation, training and operational oversight.
Explore Management
Software
Business applications, development, cloud applications, integration, automation, data, AI, reporting and the gaps between systems.
Explore Software
Network
Infrastructure, cabling, WAN/LAN, wireless, firewalls, servers, endpoints, audiovisual systems, monitoring, voice and communications.
Explore NetworkPart of your team, for the long term
At RDA we focus on how technology affects your organization. We support your IT staff or serve as your IT department, providing the expertise to manage your technology and introduce new processes and systems. We help you make informed decisions based on your values, requirements and objectives, with your workflows, priorities and budget in mind.
The advantage of working with us is that we become part of your team. We get to know your people, your operations and your goals and stay involved in the day-to-day decisions that affect your technology. You get an unbiased opinion on the proper solutions. We have no hardware inventory to push or allegiance to a particular software vendor. By looking at your current requirements and future goals, we work to develop the best possible solution from what is proven in the industry. We are with you for the long term, bringing together the people, operational procedures, business processes and technology.
Since 1992 we have been building relationships with our clients, not because we can solve all of their problems, but because we will do what it takes to get IT done right. When additional services or expertise are needed, we bring in the right organization or people, manage the process and provide long-term management, support and planning as your organization's needs change.
A consistent way to carry the work through
Our operating model connects responsibilities, workflows, IT systems, controls, evidence and lifecycle planning. It gives your team and ours a shared way to decide what comes next, carry out the work and check the result.
Programs and Practices turn priorities into ongoing responsibilities, procedures, training and review. IT Systems brings together the functions that support service delivery across Management, Software and Network. Together they connect the longer-term plan to the work people carry out each day.
Organizations We Serve
RDA supports organizations where technology, people, workflows and vendors need to operate together. Our services connect daily operations with the planning, security and continuity those organizations depend on.
Municipal Government
Efficient operations. Stronger communities.
Public Safety
Technology that helps keep people safe.
Construction
Construction IT and project technology.
Water & Utilities
Reliable systems for critical services.
Transportation
Keeping people and communities moving.
Manufacturing
Operations, systems and continuity.
Regulated and compliance-driven environments
RDA incorporates security and compliance requirements into technology planning, design and daily operations, with controls, documentation and supporting evidence maintained throughout the lifecycle.
We work as or with your IT department.
The three benefits, coordinated service areas and long-term relationship behind the work, with the operating model, programs and IT systems together.
